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Contact UsHorizon Herbs, LLC Office Hours (Pacific Time): The best way to contact us when making an order is to use the "customer comments" field at checkout. This puts your instructions (e.g. "Must receive by next week Thursday." "Move garbage can and place behind the green door." "Do not give me a paper catalog again!" "OK to charge more for shipping, I know I chose "seeds shipping" when I actually ordered plants, wishful thinking on my part!" "World Peas." "I remember you from hottubbing, have you managed to even out your tan this year?" etc. ) right on the order so that when we look at the order we can give you individual attention. If you call us (which of course you may do, then we start asking you questions about your order number, or when you ordered and how, and frankly it is not particularly efficient, resembling a combination game of memory and 20 questions, without any party favors waiting. For you, you are thinking of one order, for us, we are searching through hundreds, which might have come to us electronically, in the mail, by phone, fax, or pony expresso. Use the "customer comments" field if at all possible. Everyone will benefit. Otherwise, please fill out the form below if you need to contact customer service regarding an order, or if you have any other questions or comments. |
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